Shipping policy

Your purchase is subject to our Terms of Service 

 

Shipping Cost & Delivery Time

We offer free shipping on international orders €150+ and on Danish orders kr 500+. Orders below these amounts will incur a shipping fee, calculated and added at checkout.

Orders are processed Monday through Friday from 7 AM to 2 PM CET, excluding local holidays. Once your order is shipped, you will receive a confirmation email with the tracking code.

Delivery times may vary according to the delivery address and the type of delivery selected by you at the checkout. Cupid's Kiss will not be held responsible for any delay in shipment caused by circumstances beyond the control of Cupid's kiss.

 

Shipping Method & Delivery

Orders are shipped from Denmark via GLS, UPS, or FedEx. Deliveries are available to the EU, USA, UK, UAE, Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, and Switzerland.

  • Free shipping orders within the EU will be delivered to a parcel shop you choose at checkout.
  • All orders shipped outside the EU will be delivered to the home address you provide at checkout.
  • We do not ship to P.O. Boxes.

 

Import Taxes & Customs Duties

Orders shipped within the EU are not subject to import charges.

Orders shipped to destinations outside the EU may be subject to import charges in addition to the sales price and shipping price shown on cupid-skiss.com. These charges are incurred by the authorities in the country of delivery and are the sole responsibility of the customer. Import procedures in the country of delivery may result in delays beyond the control of Cupid's Kiss. Cupid's Kiss will not be held responsible for any delay in shipment caused by international customs issues.

 

Undeliverable Shipments

If delivery cannot be completed due to circumstances attributable to the customer, including, but not limited to, failure to collect the parcel from a designated pickup point, refusal of delivery, refusal to pay applicable import taxes/customs duties, or incorrect delivery address, and the shipment is returned to us, we reserve the right to deduct from any refund all shipping costs, customs charges, duties, taxes, and any other fees incurred as a result of the return. If free shipping was granted subject to a minimum order value of €150, and this condition is no longer met due to cancellation, return, refusal, non-collection, or incorrect delivery address, we also reserve the right to deduct the original shipping cost from the refund.